Shipping policy

Where do you ship from?

Our warehouse is located in Sydney.

Are items actually in stock?

Yes, we only sell items that are in stock in our warehouse and ready to ship. 

Where do you ship?

We ship to Australia and New Zealand.

How much do you charge for shipping?

Australia
Courier Standard $9.95
Australia Post Standard $14.95
Australia Post Priority $24.95

New Zealand
NZ Post Standard $14.95
NZ Post Priority $24.95

What should I do if my order is overdue?

You will be sent the tracking number as soon as your order ships. Please allow 24 hours for the tracking to become live in the system and allow a few extra days, as freight can be delayed (especially during peak periods).

The next step is to follow up with the freight company directly using the tracking details. If you are dissatisfied with their response, please contact us, and we will lodge an enquiry on your behalf and work to resolve the delay as quickly as possible.